Order & Payment
How to order
Shopping for your wedding decoration and bouquet is fast and easy with Florist.sg. Simply browse our online catalogue for your wedding decor needs, add the items to your shopping cart and submit your order enquiry.
Once we receive your order enquiry our sales and logistics teams will review if we are still available to fulfil your order on your wedding day and time, and will get back to you by either phone or email within 3 working days.
You will only need to make payment after we have confirmed our availability and verified your order details over the phone. We require full payment for wedding bouquet orders and 50% upfront non-refundable deposit payment for wedding decoration package orders.
Note: due to the large number of orders especially on popular dates, priority will be given on a first-come, first-served basis. Learn more
Order Lead Time
We require a lead time of at least 2 weeks (or 14 days) to prepare for all wedding bouquet and wedding decoration orders.
Refundable Security Deposit
For wedding decoration package orders, our company policy requires us to collect a fully refundable security deposit on top of your 50% deposit amount. The security deposit amount, less deductions for loss and damages (if any), will be refunded to you by means of cash or cheque when we collect back the loan items from your wedding venue. Learn more
Applicable Surcharges
Surcharges apply for rush orders, off-island and restricted locations, and delivery on special dates. Learn more
Loss & Damages
In the event that items on loan are lost or damaged, you may be liable for the full stated value of the items. Learn more
Payment methods
We accept 3 different payment methods for your convenience. You can choose to transfer via ATM or Internet banking, send us a cheque, or pay using your PayPal account balance or credit / debit card (handling fees apply).
Bank Transfer (ATM / Internet Banking)
You can easily transfer to us your order amount from any convenient DBS / POSB ATM located islandwide. If you have access to Internet banking, the transfer can even be done from the comfort of your home. Please refer to our DBS banking account details below to perform the transfer:
| Bank | DBS Bank Ltd |
|---|---|
| Bank Code | 7171 |
| Branch | Woodlands Civic Centre |
| Branch Code | 019 |
| Account Name | Florist.sg LLP |
| Account Type | Current |
| Account No. | 0199028253 |
We also accept inter bank transfers i.e if you are transferring from UOB, OCBC, Citibank etc. Your order will be confirmed as soon as we receive the funds in our DBS banking account.
Note: inter bank transfers may take up to 7 working days to reach us.
Cheque
If you'd prefer to send us a cheque, kindly note the following:
- Your wedding date must be later than 21 days from the day you send us the cheque
- Cheque must be crossed
- Payment should be made in favour of: Florist.sg LLP
- Please indicate your order number on the reverse side of the cheque
-
Please mail the cheque to our Warehouse & Operations Office at the following address:
Florist.sg LLP
63 Ubi Avenue 1
#07-03, Boustead House
Singapore 408937
Note: we are not able to serve walk-ins at our Warehouse & Operations Office. Learn why
Your order will be confirmed as soon as the cheque has been cleared by the bank.
PayPal and Credit / Debit Card
We are happy to accept all PayPal and credit / debit card (Visa and MasterCard) payments via PayPal.com. You can choose to pay us with your PayPal account balance (SGD) or pay using your credit / debit card without a PayPal account.
Please note that a handling fee of 4% of the total payment amount (including refundable deposit) applies to all PayPal and credit / debit card payments. Learn more
Other Payment Methods
Unfortunately we are unable to accept other payment methods at this moment.
